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FAQ's

When will my order ship?

If your order is placed by 11am CST, your order will ship the same day.  If your order is placed after 11am CST, then your order will ship the next business day, excluding holidays.  We ship Monday – Saturday.  We use USPS, FedEx and UPS for our shipping services.

Where is my package?

If your tracking is not updating, please contact your local post office. They can check on the status for you. Be sure to check your order information to make sure you entered the correct shipping information. We are not responsible for lost packages due to incorrect address.

My order is incorrect, or I'm missing an item, what do I do?

If your order arrives and is incorrect, please contact us at customerservice@layeredstitch.com or call us at 832-525-2629.  You can also send us a message through our Facebook page, Layered Stitch Boutique.  Please be sure to include any pertinent information, including details of discrepancy, order number and your contact information.  We will do our best to fix the problem.  If you are missing an item, please check your email to be sure we haven't sent you an email stating your item is out of stock. If you have not received and email, please message us to let us know about the missing item. 

My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact us right away. Send us a message at customerservice@layeredstitch.com within three days of the delivery confirmation date; otherwise it is considered wear and tear.

I would like to exchange something, how do I do this?

We do not do exchanges. Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you want to order to ensure you receive it.

I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will send you an e-mail alerting you that an item is out of stock or flawed and that you have been refunded the purchase price.

An item I want is out of stock, will it be restocked?

Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can ship us the merchandise.

Do you offer wholesale pricing?

Layered Stitch Boutique does not offer wholesale pricing; we are not a manufacturer of clothing.

Do I pay sale tax?

If you are ordering from Texas, you will be charged a 6.25% sales tax, otherwise no sales taxes will be charged.

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